Where can I see your paintings on display?
My paintings are exhibited from time to time in various places in Australia. To be the first to know about upcoming exhibits you can subscribe to my mailing list.
How can I contact you?
Send me a message through the Contact page, Facebook or Instagram.
Buying
What forms of payment do we accept?
We are accepting payment with Visa and Mastercard (via Paypal). You do not have to have a Paypal account to pay via Visa or Mastercard.
Are my payments secure?
We use Paypal as our payment processor. All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not have access to any of your payment information. Payments are made directly through Paypal—certified to PCI Service Provider Level 1, the most stringent level of certification, so we/Paypal can guarantee that important information stays confidential and private.
How do I check the status of an order?
In “My orders” you can see the progress of all of them. Once delivered, you will receive more information on how to track the package and when it will arrive.
To check the status of your sale, hover over your profile icon in the top right corner of the screen. Click it and choose ‘Orders’ in your dashboard, which is a page of all your active and previous orders.
If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the tracking number has been put into the system and your order receipt with your dashboard will provide the info for you to track the shipment.
Account
Why am I required to register before making a purchase?
Registering is quick and easy, we require only a password in addition to the email that you provide. Having an account lets you keep track of your orders’ status from your dashboard easily.
How do I change my email settings?
To change your connected email address or change your email notifications, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your connected email address, shipping address, and specify if you’d like to receive email from us.
I forgot my password, how can I get a new one?
It happens to the best of us. Go to this page so you can set a new one.
Can I make my own list of favourite products? Where can I see it?
Yes! If you like a product just click on the desire (heart) icon below it. This will automatically save it to your desired list, which you can find under your account dashboard. On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Shipping & Return
Which countries do we ship to?
Yes, we can ship anywhere in the world. The shipping charges will be calculated based on the destination.
How much will the delivery cost me?
This is subjective depending on where the package is sent from and its destination. Also the size of the product and delivery type (standard or express) will affect the price. Delivery costs are clearly stated on the checkout page while buying.
*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.
How long does it take normally for an order to arrive?
It usually takes no more than 10 working days within Australia. International orders vary depending on the destination, but to be on the safe side you should allow up to 4 weeks to receive your order.
How do I track my order?
Once your order has been shipped, you will be emailed with the tracking number.
Privacy & Policy
Collection and use of personal information
We may collect and use your personal information to operate this website and deliver the product and services you have requested.
When you place an order on our site, you must provide your first and last name, a valid email address, phone number, billing address, and shipping address. We will use this information to fulfill the order you place and to communicate with you about it.
We will only use your information for four purposes: (1) to fulfill the orders you place with us, (2) to answer any customer service inquiries that you may have, (3) to contact you about special offers, news and new products (if you have subscribed to my mailing list), and (4) to understand the shopping habits of our customers to better serve them in the future.
We will never share your contact details with anyone.
Use of Cookies
We may use cookie to improve and personalize your experience on our site by remembering you or your preferences during your visit(s) to the site.
If you don’t allow cookies, our website will think that you are a new visitor every time you move to a new page on our website. We uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the features of our website.